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Dynamic Queue Management System

Dynamic Queue Management System
Dynamic Queue Management System
Product Code : 07
Product Description

Owing to the expertise of our skilled professionals, we are able to manufacture and supply our clients high quality Dynamic Queue Management System. Suitable for handling high density public interaction in various banks, consumer care centers and ticketing counters, this system is greatly praised among our clients in the global market. Offered system is manufactured by our adroit professionals using supreme grade components in tandem with set industry standards. We offer this Dynamic Queue Management System in various designs and other specifications at most competitive price range.


  • Low Operating Cost

  • Designed to operate in non stop environment

  • Easy Availability of Components on regular basis

  • Easy Serviceability and maintenance

  • The display unit shows token number of 04 alphanumeric digits against 02-digit Counter number where the user will be served

  • On service of every token number, the user is alerted with a beep on the display board

  • The queue maintained on the display board will be in FIFO format

  • New token numbers will enter from the top of display board and will go out from the bottom

  • If the user will not turn up on their respective counter, the token number will be shown onto the missed queue

Usage Mechanism for Clients (Counter Executives):

  • The executives can login by their unique User name and Password.

  • They have the choice to select the counter numbers.

Counter Executive Screen:

  • After logging in, the user can see the current token issued.

  • Pending Token List.

  • Missed token number List

The Status Bar is available on the bottom of the Counter executive Screen to view the following:

  • User Name

  • Counter Number

  • Current token number

  • Date

  • Time

  • Connection Status with the Server

Missed Tokens:

If the customer does not turn up at the respective service counter, that token number is sent to the missed token number list. The user calls the missed token number thrice. That missed number is available at the missed token list. If the customer does not turned up till three calls that token number is destroyed and new token is called up.

After calling the new token number, the user can minimize the software and can do their respective job. The current details will be available at the minimized window as shown in the following picture.

Functions Available at The Counter Executive Desk:

The following functions are available at the counter executive’s desk.

  • Call the Next token number

  • Assign the Token number as missing

  • Call the Next Token number after processing the previous Token Number

  • Call token numbers of other counter executives

Administrator Module:

  • Administrator can enter his/her User name and Password.

  • The administrator will issue the token no after the counter executive will login.

  • Administrator will have the status of all the tokens issued to their relevant counters with additional information of all the pending token numbers.

  • After the token number is processed, the server will generate the next token number to the counter as well as on the display board.

  • The administrator can add the new services dynamically.

The administrator can add or edit any Client and their properties including

  • Name of the agent

  • Activation Status

  • Counter type

  • Services to be assigned to the clients.

UDIO Effect: Our System will have auto announcement of the token number issued with respect to the counter number.

Reports: The Administrator can select the Dates and the relevant services to generate reports.

  • Token Wise Reports

  • Counter Wise Reports

  • User Wise Reports

  • Day Wise Reports

  • Monthly Reports

  • Online reports (H/O can access all the Regional Clients located at different locations.)